At Practical Print, we take pride in delivering high-quality printed products. Every order is produced with care and checked against our quality standards before dispatch. However, we understand that occasionally issues may arise. This policy explains when and how you can request a return, replacement, or refund.

1. Eligibility for Returns

Due to the customised nature of our products, we can only accept returns in the following circumstances:

  • The product is defective or damaged on arrival.
  • The product differs significantly from the approved proof.
  • The wrong product was sent in error.

We cannot accept returns for:

  • Colour variations within normal industry tolerance.
  • Errors in the artwork or text supplied by the customer.
  • Products damaged after delivery due to mishandling.

2. Reporting an Issue

If you believe your order is faulty or incorrect, you must notify us within 14 days of delivery. To report a problem:

  • Contact our customer support team at info@practicalprint.co.uk or +44 7944 094447
  • Provide your order number and a clear description of the issue.
  • Attach photos showing the defect or damage (if applicable).

We may request that you return the faulty items for inspection before processing a refund or replacement.

3. Resolution Options

Once we have reviewed your claim, we may:

  • Offer a reprint of the affected items.
  • Issue a full or partial refund to your original payment method.
  • Provide store credit for future purchases.

The resolution method will depend on the nature of the defect and our agreement with you.

4. Return Process

If a return is approved:

  • We will provide instructions on how and where to send your item.
  • Products must be returned in their original packaging (where possible).
  • You are responsible for the return shipping cost unless the item is faulty due to our error.

5. Refund Timeline

Refunds will be processed within 7–10 working days after we confirm that the returned items meet our return criteria. The exact time for funds to appear will depend on your bank or payment provider.

6. Cancellations

Orders may only be cancelled before production begins. Once printing has started, cancellations are not possible, except at our discretion.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us at:

Practical Print
Asylgade 16, 5000 Odense, Denmark
Email: info@practicalprint.co.uk
Phone: +44 7944 094447

If you are dissatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.