At Practical Print, we are committed to providing excellent customer service. We believe that clear communication and timely assistance are essential to ensuring your satisfaction with our products and services. This policy outlines how you can reach us, when we are available, and how we handle support requests.

1. Contacting Customer Support

You can contact our customer service team through the following channels:

  • Email: info@practicalprint.co.uk
  • Website Contact Form: Available on our Contact Us page

2. Support Hours

Our standard customer support hours are:

Monday to Friday: 9:00 AM – 5:00 PM (UK time)
Saturday, Sunday & Bank Holidays: Closed

We will do our best to respond to all enquiries received outside of business hours on the next working day.

3. Response Times

We aim to respond to:

  • Email and contact form enquiries: Within 1–2 working days
  • Phone calls: Answered immediately during operating hours (if all lines are busy, we will return your call as soon as possible)

4. Order Enquiries

If you contact us regarding an existing order, please include your order number so that we can quickly locate your details and assist you more efficiently.

5. Complaints Handling

We take complaints seriously and aim to resolve them quickly and fairly.

If you have a complaint:

  • Contact our customer support team with full details of your concern.
  • We will acknowledge receipt of your complaint within 2 working days.
  • A dedicated team member will investigate and respond within 5 working days.

If you are not satisfied with the resolution, you may request that your complaint is escalated to a senior manager.

6. Our Commitment to You

When you contact Practical Print customer support, you can expect:

  • Friendly, professional, and respectful communication
  • Clear and honest information about our products and services
  • Fair and timely resolution of any problems
  • Protection of your personal information in accordance with our Privacy Policy

7. Continuous Improvement

We regularly review our customer support processes to ensure we maintain high standards of service. Your feedback is important to us and helps us improve — please let us know if you think there is anything we can do better.

7. Contact Us

Practical Print
Asylgade 16, 5000 Odense, Denmark
Email: info@practicalprint.co.uk
Phone: +44 7944 094447